CGV
Terms and Conditions of Sale
Last updated: 05/09/2024
Article 1 - Purpose
These Terms and Conditions of Sale (hereinafter "T&Cs") are intended to define the rights and obligations of the parties in the context of the online sale of products offered by Ciel d'OR (hereinafter "we" or "Ciel d'OR") on the website www.cieldor.com (hereinafter "the Site").
Article 2 - Company Identification
Ciel d'OR
Registered office: 21 avenue du Livradois, 63800 Cournon Auvergne, France
SIRET: 841 603 376
Email: cieldor24@gmail.com
Article 3 - Acceptance of Terms and Conditions
By placing an order on the Site, the customer (hereinafter "you" or "the Customer") accepts without reservation these T&Cs. These conditions may be modified at any time by Ciel d'OR. The T&Cs applicable are those in effect at the date of the order.
Article 4 - Products
The products offered for sale are those described on the Site. Ciel d'OR takes the utmost care in presenting and describing these products to provide the Customer with the best possible information. However, errors or omissions may occur, and Ciel d'OR cannot be held liable for this.
Article 5 - Prices
The prices of the products are indicated in Euros (€), all taxes included (TTC). Ciel d'OR reserves the right to modify its prices at any time, but agrees to apply the rates in effect at the time of the order.
Article 6 - Order
The Customer places an order on the Site by following the steps described. The validation of the order by the Customer implies acceptance without reservation of these T&Cs. An order confirmation will be sent to the Customer by email.
Article 7 - Payment
Payment is due immediately upon ordering. The Customer can pay for their order by credit card (VISA, Mastercard, AMEX) or via PayPal. Transactions are secured by an online payment system that complies with the strictest standards.
Article 8 - Delivery
Products are delivered to the address provided by the Customer when placing the order. Ciel d'OR strives to process and ship orders within the timeframes indicated on the Site. Delivery times are given as an indication and may vary depending on the destination.
Article 9 - Right of Withdrawal
In accordance with applicable law, the Customer has a period of 14 days from the receipt of the products to exercise their right of withdrawal without having to justify reasons or pay penalties. The Customer must return the products in their original condition, unused, and in their original packaging. Return shipping costs are the responsibility of the Customer.
Article 10 - Warranties
The products sold on the Site are subject to the legal warranty conditions provided by Articles 1641 and following of the French Civil Code and the Consumer Code. In case of non-conformity, the Customer may return the defective or non-conforming products for exchange or refund.
Article 11 - Liability
Ciel d'OR cannot be held liable for the non-performance of the contract in the event of force majeure or any fault attributable to the Customer or a third party. Ciel d'OR cannot be held liable for any indirect damages that may occur as a result of purchasing the products.
Article 12 - Personal Data
Ciel d'OR is committed to protecting the personal data of the Customer. The information collected is necessary for the processing of the order and may be used for marketing communication purposes if the Customer consents. The Customer has the right to access, modify, and delete their data in accordance with the French "Informatique et Libertés" law of January 6, 1978.
Article 13 - Intellectual Property
All elements of the Site, whether visual or audio, including the underlying technology, are protected by copyright, trademarks, or patents. They are the exclusive property of Ciel d'OR.
Article 14 - Applicable Law and Disputes
These T&Cs are governed by French law. In the event of a dispute, the parties agree to seek an amicable solution before taking the matter to the competent courts.